Return & Refund Policy

At FluffyTies, each product is made-to-order with love, care, and precision, ensuring you receive only the best quality. As our products are handcrafted and custom-stitched, we currently do not offer returns or refunds on orders except in cases of genuine issues such as damage, missing items, or mismatched products.

Damaged, Missing, or Incorrect Products

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While we take the utmost care in quality control and packaging, if you happen to receive a damaged item, incomplete package, or a mismatched product, please contact us within 24 hours of delivery.

Timely communication is critical, as it helps us escalate the issue to our logistics/courier partner for investigation and resolution. Delays beyond 24 hours from delivery make it difficult for us to track and verify such cases, and we may not be able to assist beyond that timeframe.

šŸ“² WhatsApp: 7854843900
šŸ“§ Email: officialfluffyties@gmail.com

Once your issue is reviewed and verified, we will provide a suitable resolution which may include a refund, replacement, or re-dispatch of the correct item, depending on the nature of the issue.

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Refunds (If Applicable)

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  • Processing Time: Refunds will be processed within 1ā€“2 business days after the issue is verified.
  • Credit Time: The amount will reflect in your original payment method within 1ā€“2 business days after processing.

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Order Cancellations

We begin crafting your order as soon as it is confirmed. Hence, orders cannot be cancelled once placed.

However, in rare cases where we are unable to fulfill the order due to inventory shortages, we will cancel it from our end and issue a full refund.

We value your trust in FluffyTies and appreciate your support of our handmade scrunchies. šŸ’œ

By placing an order with us, you agree to the terms outlined in this policy.