Refund Policy

At FluffyTies, we take pride in the exceptional quality of our scrunchies. Due to hygiene reasons
and the nature of our products, we currently do not accept returns or offer refunds.
However, we understand that there might be rare instances where you may have a concern with
your order. If you receive a damaged or incorrect item, please don’t hesitate to contact us within
7 days of delivery. Our friendly customer support team will be happy to assist you and find a
satisfactory resolution.

Cancellation Policy

We understand that circumstances may change, and you may need to cancel your order. To ensure a smooth process, please review our cancellation policy:

• Order Cancellation: Once you place an order, it can only be cancelled if we don not have the stocks and it can’t be cancelled from customer end..
• Refund Processing: Refunds will be processed to your original payment method within 3-4 business days if the order gets cancelled.
• Exceptions: In rare cases, we may need to cancel an order after it has been placed, such as if an item is out of stock or there is an error in the pricing information. If this happens, we will notify you immediately and offer a full refund or a partial (in case some of the items are out of stock)

Please note: We reserve the right to modify this cancellation policy at any time. Any changes will be posted on our website.

Here’s how to reach us:
● Email: officialfluffyties@gmail.com
● Phone: +917854843900
We appreciate your understanding and cooperation.